Refund Policy

At Motshodi Consulting, we provide professional training, coaching, and consulting services. Because our offerings are primarily service-based and often include confirmed bookings, preparation, and limited seat allocations, our refund and cancellation terms are outlined below.

Cancellations

Workshops

If you cancel 14 days or more before the workshop, you will receive a full refund.
A 50% refund will be issued if cancellation is made with 7 – 14 days. No refunds
are issued for cancellations made within 7 days of the workshop date.

Coaching

If you cancel at least 48 hours before the first session, you will receive a refund minus a 10%

administrative fee.

If you cancel after the first session, you will be refunded for any remaining unused sessions.

The cost of completed sessions plus a 10% administrative fee will be deducted.

Missed sessions without prior notice are non-refundable.

Consulting Services

Notice Period

Consulting engagements require a 30-day written notice to reduce, pause, or cancel services. Work completed up to the end of the 30-day notice period will be invoiced in full.

If the engagement was prepaid, any unused portion after the notice period will be refunded, minus a 10% administrative fee.

Postponed or Cancelled Events

If Motshodi Consulting postpones or cancels a workshop or event, you may choose a
new date or request a full refund.

Digital Content
All digital products, templates, recordings, and downloads are covered by a 30-day money-back guarantee from the date of purchase.

To qualify for a refund:

Refund requests must be submitted within 30 days of purchase.
Proof of purchase must be provided.
Refunds apply only to first-time purchases of a specific product.

Conditions & limitations

To protect against misuse and ensure fairness:

Refunds will not be granted where there is evidence of repeated refund requests across multiple products in a pattern that suggests system abuse.
We reserve the right to decline refund requests where there is clear intent to access content without fair payment, including repeated purchasing and refunding of similar products.
Accounts found to be abusing the refund policy may be restricted from future purchases.
Refunds are limited to the original payment method used at checkout.

Approved refunds will be processed within 7–14 business days.